One of the surprisingly popular talks I've been giving (most recently, this morning in Rapid City SD) is about public library policies. I don't focus on particular wording, or even a checklist (although such checklists do exist, like this excellent one from the Colorado State Library). Instead, I focus on the general orientation that boards and staff should take when confronted with the inevitable issue of patrons behaving badly. Although it will come as a surprise to some, the best response to trouble isn't always to create a new policy so that stern librarians can ensure it never happens again. I propose a set of guidelines, instead. They are: Begin with general policy guidelines. Start with ALA's Library Bill of Rights , one of our clearest statements of professional purpose. Use your best judgment. No matter how thorough your policies may be, there will be surprises. Remember the mission and values of the institution, and do your best. Presume innocence and g...