I've just returned from the Public Library Association's conference in Indianapolis. It was a rich experience, even though (as too often happens), I never made a single program other than the preconference Sharon Morris and I did on Wednesday. (And that session, " Managing the Talent ," was a blast. We presented a wholistic look at institutional Human Resources, with lots of relevant exercises. The attendees were engaged, contributed a lot, and seemed to enjoy themselves.) So what else did I do? Mostly, I talked with people: colleagues, vendors, industry luminaries, other consultants, and some of the most interesting taxicab drivers I've ever met. (But that's a story for another time. A children's book.) I also hopped back to my wired hotel room to participate in an American Libraries Live session with Sue Polanka, Troy Juliar (of Recorded Books), and Jeff Metz (of OnceClickdigital). Unfortunately, technical difficulties prevented the very in...