James LaRue - myliblog

[The First Year: 5 Strategies for Success, 1 of 8] Over the past several years, I've had the pleasure of coaching several new public library directors. For a  variety of reasons, many directors are stepping into the role for the first time. Often, particularly in smaller or more rural libraries, they haven't even had a lot of supervisory experience. I tell new directors that the two big advantages of confidential access to someone who has walked in your shoes is that (a) you can ask the questions you might feel embarrassed to ask your board or staff, and (b) you have the advantage of someone else's mistakes. To be clear, everybody makes mistakes. It may be the most powerful learning tool we have. But I've thought about my mistakes, and I can help you identify the old ones, and with luck, make new ones. There's no good reason to make the same ones! I believe that there are five key constituencies the public library director must satisfy:  your boss  (usual...

[The First Year Director: Strategies for Success, 2 of 8] Make them look good The first dictum in managing your relationship with your boss is this: make them look good. I say "them" because for most public library directors, their boss is a governing board (i.e. hires the director, adopts the budget, sets policy, etc.). How do you know who the boss is? To quote my friend Pat Wagner, "the boss is the one who signs your paycheck." The boss isn't the only important player, but it's not a bad place to start. In some cases, a board may be advisory. That is, while its members may well advise the director on library business, those governing decisions are made by someone else (a mayor, a town council, a board of county commissioners). In other cases, the boss is someone else in the governing body's hierarchy. I once reported to the head of Cultural Affairs. There is an advantage to having a single boss: it's easier to figure out what matters to the...

[The First Year Director: Strategies for Success, 3 of 8] A key relationship for directors is staff. There are at least two dimensions: managing relationships with  direct reports  (an administrative team, if the staff is large enough to have one), and with the larger culture of the organization itself. This post will concern the former. The purpose of an administrative team is to make good decisions. To describe that process, let me outline the  arc of a perfect meeting . It answers five questions, in this order: Why are we here? The first step of a successful meeting is deceptively simple: what is the problem or issue that brings us here today? That statement doesn't have to be fancy, but it should be specific, and based on evidence: "our problem is that our first release popular DVDs are being stolen. In fact, the theft rate has risen to 35%, within the first week of our putting them out." What makes this process deceptive? Not everyone can boil down the real...

[The First Year Director: Strategies for Success, 4 of 8] My previous post discussed managing the relationship with staff from the perspective of the director's immediate reports. This post will discuss the more general role of setting an organizational culture. First, directors should be aware that a new director   means   a new culture. While long range plans matter, while training programs provide some continuity, while Human Resources practices build employee expectations of the employer's promises, almost all organizations promptly take on some characteristics of the new boss. The question is how purposeful those characteristics are, which itself is a measure of the mindfulness and emotional intelligence of the director. Part of this near-instantaneous shift is simple survival. Employees look to the director to see what matters to him or her. It's easy, at this point, to list all of the behaviors a new director should  not  adopt. For instance: Noth...

[The First Year Director: Strategies for Success, 5 of 8] I've written in many places about one of the key shifts in librarianship. We are moving from being library-centric to being community-centric. This movement is based on two core ideas: first, that libraries will perform better when they understand the environment in which they operate; and second, that true advocacy is about solving problems together, about helping to build an agenda for the community, then helping to get it done. Libraries that make their communities stronger get stronger support from the community. So how can directors systematically inform themselves about community players and issues in the first year, especially in a new town? (Assistant Directors moving up within the same organization might have a handle on this, or might not.) I propose a method that can be personal or institutional. Either approach begins the same way:  work up a list of community movers and shakers . Who are the influence...

[The First Year Director: Strategies for Success, 6 of 8] The next relationship to manage concerns the larger library profession. The successful library director is engaged with and contributes to our various professional networks. That might include an informal but regular regional gathering for lunch. It might be a formal participation in a longstanding library system, perhaps as a member of the governing board. It certainly includes participation in state library associations and state library committees. It requires membership in the American Library Association, and relevant divisions, offices, and roundtables. Why does professional engagement matter? The main reason is continuing education. We learn from others. Our social and political environment is complex and changing. It's easy to miss things. Attending a session about, for instance, homelessness, makes it clear that this is not an isolated problem in just a few American libraries. The issue is widespread. Some li...

[The First Year Director: Strategies for Success, 7 of 8] The last, and crucial, relationship to manage in order to be a successful director is the one with yourself. Directors, like the board, like the staff, like the building, like the collection, are an institutional asset, worthy of time and attention. But even more fundamental than business success is personal integrity and a sense of worth, by which I mean the simple ability to get out of bed in the morning, the belief that there's a point to it. We seek purpose and meaning. In theory, doing work that we believe in and are good at, making a difference in people's lives, should be enough to keep us going. In practice, sometimes we falter or fall. Some things are obvious. To stay effective, to stay  well , we should exercise, get enough sleep, eat foods that are good for us, have a supportive network of friends and family, and know when we need some downtime. But it's more likely that we regulate ourselve...

[The First Year Director: Strategies for Success, 8 of 8] We have now briefly considered 5 relationships: with boss, with staff, with community, with profession, and with self. What's next? Most people find that some of these are easier than others, whether because that's just a natural strength, or because one of those relationships happens to be characterized by unusually pleasant or easy-going people. But most of us tend to get swallowed up in whatever relationship dimension has something exciting going on. Then, we get blindsided by the one we weren't watching. The questions then become: How do you assess the strength or health of your current relationships? How do you "fix" the relationship that's going awry? How do you devise a system to regularly scan the relationships, so that you are  not  blindsided? Assessment Using these articles as a guide, review each dimension and ask yourself at least the following: How frequently or r...