Skip to main content

Posts

The Theory of Thirds

I've introduced, or encouraged the introduction of, many changes in organizations. Here's what I've learned. Faced with change, staff divides into thirds. One third says, “I have been waiting for this moment all of my life.” They embrace it enthusiastically. One third says, “Gosh, I don't know. I have some questions about this. But if you'll provide some support, I can probably do this.” One third says, “Over my dead body.” The problem, of course, is that they don't usually say that out loud. They think it. They feel it. But they pose as one of the other thirds. Working with the first third is fun. Such people revel in the change. They come alive. They stretch and grow. They invest themselves in the future, and so it comes to bear the stamp of their personalities and gifts. The second group voices legitimate concerns that, if answered with diligence and respect, can turn a wild idea into a profound institutional transformation. It too, results in perso...

Lafayette

I just finished Sarah Vowell's " Lafayette in the Somewhat United States ." A wonderful book. I wonder how many people know that our success in the Revolutionary War was absolutely dependent upon the French - whose navy fended off British forces while Washington defeated Cornwallis in Yorktown. Among the greatest of Revolutionary heroes was the Marquis de Lafayette, who left his French home and family at 19 to pledge his honor and life to the Revolution, and went on to become, while still in his early 20s, a major general under Washington. As Vowell quotes, "He acknowledged to his American hosts on his triumphal return tour to the U.S. that there was 'much to deplore' in the South's practice of slavery..." But then, "Lafayette lifted his glass at one reception to toast 'the perpetual union of the United States,' adding, 'it has always saved us in time of storm; one day it will save the world.'" In 1917, when t...

Emacs and org-mode

I am a long time fan of mind maps and outliners. Recently, I've spent a few hours messing around with one of the oldest text editors of all: Emacs . It goes back to the 1970s. Over time, the editor was "extended," so that it now has over 2,000 commands, and has "modes" that let you program in various software languages, read newsgroups, send email, create websites, and on and on. But the mode that interests me most is an outliner called org-mode (for "organization," I guess). In addition to powerful commands for creating outlines that can be expanded, collapsed, moved, and instantly exported (to pdf, html, odt, and more), org-mode also supports an almost overwhelming array of text editing and planning options (to dos, due dates, etc.). Way back in 1982 I bought my first computer, a Kaypro II, running CP/M and a "Perfect" package of software. Perfect Writer was, it turns out, a subset of Emacs. So looking at it again, I find that my fingers ...

Odilo: A Contender

Introduction Some months back I did a webinar on Odilo , an automation vendor (including an ILS, discovery, ebook acquisitions, hosting and delivery) with its roots in Spain. It has been present and growing in North America since 2012. I’d like to revisit the company, because I think it offers some compelling advantages to some of the offerings in today’s market. Indeed, that market, with very few exceptions, has been stagnant in some important and disturbing ways. Where we are in 2015 The fundamental issues of libraries and ebooks haven’t changed much since 2010: the Big Five and a few distributors still dominate the market, and their pricing and licensing models (lack of ownership, loss of discount, poor integration) have made libraries all but inept in this new space. We buy fewer books just as the number of new volumes (especially outside the Big Five) is skyrocketing. Random House prices for many new titles - now reliably at 6-8 times greater than consumer - erode...

Brand management audits: align your story with your strategy

After I left Douglas County, I teamed up with David Starck, one of my former Board members. He's also a gifted graphic designer. He approached me with a business proposition: he'd noticed that a lot of libraries were distinctly amateur in their approach to "managing their brand." Suppose we were to offer an audit service? We could come in, review all their collateral (those advertising items that even in the digital age libraries generate by the ton), take a tour through their buildings, then review their long range plans. We would try to answer the question: have you aligned your story (the way you present yourself to your community) with your strategy? Reviewing the collateral is enlightening. It's amazing how often just these three things, the library envelope, the library stationary, and the library card itself, have different fonts and spacing, different logos (or the coloring of the logo), and sometimes even different library names. One of the foundations ...

When patrons misbehave: 10 guidelines

One of the surprisingly popular talks I've been giving (most recently, this morning in Rapid City SD) is about public library policies. I don't focus on particular wording, or even a checklist (although such checklists do exist, like this excellent one from the Colorado State Library). Instead, I focus on the general orientation that boards and staff should take when confronted with the inevitable issue of patrons behaving badly. Although it will come as a surprise to some, the best response to trouble isn't always to create a new policy so that stern librarians can ensure it never happens again. I propose a set of guidelines, instead. They are: Begin with general policy guidelines. Start with ALA's Library Bill of Rights , one of our clearest statements of professional purpose. Use your best judgment. No matter how thorough your policies may be, there will be surprises. Remember the mission and values of the institution, and do your best. Presume innocence and g...

Six trends

I've been doing a talk for a while now about what I believe to be the five transformative trends most deeply affecting libraries today. But after each talk, I pick up a lot of insights from the audiences. After my last talk (for NEFLIN, in Jacksonville FL), I realized that I now think there are SIX trends. And I have begun to think of them as a movement from one thing to another. So it looks something like this: EMERGENT LITERACY ==> from book desert  to book abundance DIGITAL PUBLISHING ==> from gatekeeper  to gardener COMMUNITY REFERENCE ==> from embedded librarian to community leader SELF-DIRECTED, COLLABORATIVE LEARNING CENTER ==> from consumer  to creator GENERATIONAL TURNOVER ==> from Boomer to Millennial ADVOCACY ==> from head  to heart Literacy. That is, given what we have learned about the importance of early literacy, there's no excuse not to push more books in the homes of children between the ages of 0-5. And we can track th...