My article for Public Libraries (the January/February issue of 2012) can be found here.
A companion piece, written by Monique Sendze, Assistant Director of Information Technology for the Douglas County Libraries, is here. Hers is titled, "The E-Book Experiment."
Together, the two do a good job of setting out the issues and defining the broad approach to managing our own e-content.
The approach of the Douglas County Libraries has been to focus on solving some problems, not just complaining about them. I believe, as I have said repeatedly, that this is the most exciting time in the history of librarianship -- and of writing. But if we want to do more than be passive observers of sweeping change, then we have to step up our games. Monique's contributions have been enormous.